No Connection to Remote Product Configurator, SBL-CFG-00155: Complex Object Instance Service Internal Error:

(Doc ID 535450.1)

Last updated on JULY 29, 2016

Applies to:

Siebel eConfigurator - Version 7.8.2.3 SIA [19221] and later
z*OBSOLETE: Microsoft Windows Server 2003
**checked for relevance on 29-JUL-2016**
Product Release: V7 (Enterprise)
Version: 7.8.2.3 [19221] Com/Med
Database: Microsoft SQL Server 2005
Application Server OS: Microsoft Windows 2003 Server SP1
Database Server OS: Microsoft Windows 2003 Server SP1

This document was previously published as Siebel SR 38-3450670621.


Symptoms

Customer has setup 2 dedicated product configurator servers. When attempting to open a configurator session through a eCommunicationsObjMgr_enu thin client, they get the following errors:

ObjMgrBusServiceLog    Error    1    0    2007-09-09 22:14:02    (configsvc.cpp (1597)) SBL-CFG-00155: Complex Object Instance Service Internal Error: Cfg Server Manager failed to retrieve a connection string using
gateway: siebgtwy
enterprise: ISProd
server: zaissbcfg2

Error    Error    1    0    2007-09-09 22:14:02    Cfg Server Manager failed to retrieve a connection string using
gateway: siebgtwy
enterprise: ISProd
server: zaissbcfg1

Customer tried setting the DSPrimaryEnterprise on the server, gateway, and local subsystems but this does not help.

Cause

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