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Windows Document Server to Unix File Server (Proposal Generator Error SBL-EDC-00212) (Doc ID 536013.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel System Software - Version 7.5.3 [16157] and later
Oracle Solaris on SPARC (64-bit)
Product Release: V7 (Professional)

Symptoms

SBL-EDC-00190, SBL-EDC-00212

 
We have an issue trying to get the document server running while using files stored on our Unix file system. We do not use a third party software like samba to access file system.

We use setting '*FSM*' for the Siebel File System for the document server component.

However we consistently get the following error returned by the Proposal generator:

'Error occurred in creating the draft document.(SBL-EDC-00190) *** Unable to copy the template file. Please verify that file S_DOC_PPSL_1-BQ7J_1-36G.SAF exists in the Siebel File System.(SBL-EDC-00212)'.


We have checked and the file is accessible through the OM when checking the Template Administration (using the OM that runs on the Unix machines) but seems to be unavailable from the Document server although we inactivated the File System Manager on the Windows environment.
 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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