Using Browser Back in Popup Applet Results in SBL-UIF-00313 Error (Doc ID 536361.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.0 [20405] and later
z*OBSOLETE: Microsoft Windows Server 2003

"Checked for Relevance on 10-01-2015"

Symptoms

It was reported that certain odd navigation can cause SBL-UIF-00313 error.

The steps to reproduce this issue are:
1. Log in to the Siebel High Interactivity (HI) client
2. Navigate to a list applet, such as Contacts -> Contact List
3. Right-click on the applet and select  Columns Displayed
4. Click the Cancel button to cancel Columns Displayed
5. Access any pop up applet, such as the Account MVG.
6. Perform a browser back navigation while the pop up applet is in focus.
(For IE 6, this can be done with browser shortcut of the Backspace button on the keyboard)
(For IE 7 and higher this can be done with right-click on the pop up applet and then select "Back")
7. The Columns Displayed pop up is shown again, but it contains the following error message:

The following error is displayed:

Cause

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