My Oracle Support Banner

Using Browser Back in Popup Applet Results in SBL-UIF-00313 Error (Doc ID 536361.1)

Last updated on AUGUST 12, 2018

Applies to:

Siebel CRM - Version 8.0 [20405] and later
z*OBSOLETE: Microsoft Windows Server 2003

"Checked for Relevance on 10-01-2015"


It was reported that certain odd navigation can cause SBL-UIF-00313 error.

The steps to reproduce this issue are:
1. Log in to the Siebel High Interactivity (HI) client
2. Navigate to a list applet, such as Contacts -> Contact List
3. Right-click on the applet and select  Columns Displayed
4. Click the Cancel button to cancel Columns Displayed
5. Access any pop up applet, such as the Account MVG.
6. Perform a browser back navigation while the pop up applet is in focus.
(For IE 6, this can be done with browser shortcut of the Backspace button on the keyboard)
(For IE 7 and higher this can be done with right-click on the pop up applet and then select "Back")
7. The Columns Displayed pop up is shown again, but it contains the following error message:

The following error is displayed:

The full error text is listed below:

We detected an Error which may have occurred for one or more of the following reasons:
An error happened during restoring the context for requested location (SBL-UIF-00313)


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.