IIS Settings and Web Server freeze
Last updated on MARCH 02, 2017
Applies to:Siebel System Software - Version 18.104.22.168 SIA  to 22.214.171.124 SIA  [Release V7 to V8]
z*OBSOLETE: Microsoft Windows Server 2003
Version: 126.96.36.199  Com/Med
Database: Oracle 188.8.131.52
Application Server OS: Microsoft Windows 2003 Server
Database Server OS: Sun Solaris 9
This document was previously published as Siebel SR 38-3357319781.
While troubleshooting Siebel Freeze issue raised by call center agents in Production, we found that there is a default Settings in IIS which makes the W3SVC service to bounce automatically for every 29 hours. This has resulted in W3SVC going down during day time too. Though there are other attributes for Siebel freeze, the time W3SVC went down and the time Siebel frozen are co-related and we would like to change/ disable these IIS Settings. We would like to have expert suggestions on changing these default IIS settings and the impact on IIS Webservers. Will there be any memory consumptions etc?
Attached is the screen shots of what is being recommended by Development team. Please review the same and let us know your feedback.
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