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ARCHIVED: Email Templates with Service Order and Service Request Information (Doc ID 542911.1)

Last updated on JUNE 11, 2024

Applies to:

Siebel Email Response - Version 7.5.2.100 [15252] and later
Siebel eCommunications eMail Response - Version 7.5.2.100 SIA [15252] and later
z*OBSOLETE: Microsoft Windows 2000
Version: 7.5.2.100 [15252]

Database: Oracle 9i

Application Server OS: Microsoft Windows 2000 Server SP 2

Database Server OS: Sun Solaris 2.8


Goal

For the benefit of others:

The customer wanted to define some email templates. One of these templates was used for transferring Service Order and Service Request Information. They encountered a situation because the Service Request Business Component is not a child Business Component (BC) of Service Order and therefore the customer could not find it in the Iteration Child Business Component list.

Solution

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Goal
Solution

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