"Unable to find job with Id "381". Too much time may have expired since you generated or accessed this job.".(SBL-EAI-04308)" (Doc ID 564881.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 7.8 [19038] and later
Information in this document applies to any platform.
***Checked for relevance on 08-10-2015***

Symptoms

During campaign launch, whenever the wave launch time exceeds an hour, it fails with the following error,

"Error/Warning : Error invoking service 'Wave Execution', method 'SendOffers' at step 'Send Offers / Vendor Lists'.(SBL-BPR-00162)
--
Operation 'getJobInfo' of Web Service 'com.siebel.analytics.web/soap/v1.JobManagementService' at port 'JobManagementServiceSoap' failed with the following explanation: "Unable to find job with Id "381". Too much time may have expired since you generated or accessed this job.".(SBL-EAI-04308)"

The same campaign was launched again and the same error was encountered.The task log of the wave launch is shown below,

1.Start Time : 01/30/2008 17:35:53
2.Starting launch of Wave 7.
3.Generating list for Export Format '/shared/COACH User Segments Folder/MyNokia Email Personalization Format_V11' and Wave '7'.
4.Error/Warning : Error invoking service 'Wave Execution', method 'SendOffers' at step 'Send Offers / Vendor Lists'.(SBL-BPR-00162)
--
Operation 'getJobInfo' of Web Service 'com.siebel.analytics.web/soap/v1.JobManagementService' at port 'JobManagementServiceSoap' failed with the following explanation: "Unable to find job with Id "2239". Too much time may have expired since you generated or accessed this job.".(SBL-EAI-04308)

Is there any session setting to be altered inorder to avoid this error?

Cause

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