Last updated on MARCH 02, 2017
Applies to:Siebel Tools - Version 18.104.22.168  and later
Information in this document applies to any platform.
""Checked for relevance on 25-Nov-2015""
The customer has hierarchical multilingual list of values (HMLOV) for the hierarchical picklists for the service request Area and Sub-Area fields. The picklist is hierarchical and the Area and Sub-Area field's picklist values are in English and French.
After adding new List of Values (LOV) values and using the LOV Administration view's "Clear Cache" button, the new values only appeared for one of their HI employee facing applications.
The new values did not appear for the SI customer facing application even though they used the same picklists. These users received the following error:
Wrong field values or value types detected in field Area. Please re-enter your field values. If you need additional assistance please refer to the documentation. (SBL-UIF-00299)
Why did the new LOV values for the HMLOV work in one application but not the other application?
The customer noted that if she ran the one application as a dedicated web client, then the new LOV values worked fine. This indicated that the cause of the incorrect behavior was due to LOV caching.
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