Loyalty Member Cannot Get Promoted To A New Tier Twice In A Day (Doc ID 740676.1)

Last updated on FEBRUARY 04, 2024

Applies to:

Siebel Loyalty Engine - Version 7.8.2.8 SIA [19237] and later
Information in this document applies to any platform.

Loyalty Members are not able to have 2 Tier changes within one day. As a result, the member does not get upgraded until the next day.

Steps to reproduce it:

1- In Loyalty Promotion, create and configure a Tier Promotion based on your business needs

2- Have a Member with enough points to be upgraded to a new Tier

3- Process Tier - Member Tier is changed as expected

4- On the same day, have the same member with enough point to be upgraded again to another new Tier

5- New Tier will only be changed next day

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In this Document

Symptoms

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