Anonymous User Authentication is Failing with "SBL-SEC-10007: The password you have entered is not correct." (Doc ID 793008.1)

Last updated on JANUARY 09, 2017

Applies to:

Siebel System Software - Version 8.0 [20405] and later
Information in this document applies to any platform.
***Checked for relevance on27-SEP-2012***
***Checked for relevance on 28-FEB-2014 ***
***Checked for relevance on 09-JAN-2017***

Symptoms

With EncryptPassword = True in the eapps.cfg file, the authentication of the anonymous user is failing with the following error:

SBL-SEC-10007: The password you have entered is not correct. Please enter your password again.

If EncryptPassword is set to False in the eapps.cfg file and the AnonUserPassword parameter switched to the plain text value, then authentication works properly.

Cause

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