My Oracle Support Banner

EnforceSSL + SecureBrowse Activated Behind SSL Offload Reverse Proxy Breaks Siebel (Doc ID 826216.1)

Last updated on FEBRUARY 14, 2022

Applies to:

Siebel CRM Call Center - Version [20423] and later
Information in this document applies to any platform. ***   ***


This issue occurs when accessing the application with the thin web client using a SSL accelerator / SSL reverse proxy setup.
- Thin client communicates with SSL reverse proxy web server via https protocol
- SSL reverse proxy web server communicates with SWSE web server via http protocol

It is possible to login to the application using the URL: https:///callcenter_enu/
When going to a SR record > Menu > Print > Print Review, another browser page is being opened which shows the error:
Bad Gateway
The following error occurred:
[code=DNS_HOST_NOT_FOUND] The host name was not found during the DNS lookup. Contact your system administrator if the problem is not found by retrying the URL.
As per instructions from the bookshelf the object manager component parameter enforceSSL has been set to "true"




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.