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EnforceSSL + SecureBrowse activated behind SSL offload rev proxy breaks Siebel (Doc ID 826216.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel CRM Call Center - Version 8.0.0.6 [20423] and later
Information in this document applies to any platform.
*** Checked for relevancy 20-Feb-2013 ***
*** Checked for relevancy 03-Sep-2014 ***

Symptoms


This issue occurs when accessing the application with the thin web client using a SSL accelerator / SSL reverse proxy setup. This is:
- Thin client communicates with SSL reverse proxy web server via https protocol
- SSL reverse proxy web server communicates with SWSE web server via http protocol

It is possible to login to the application using the URL: https:///callcenter_enu/
When going to a SR record > Menu > Print > Print Review, another browser page is being opened which shows the error:
>>>
Bad Gateway
The following error occurred:
[code=DNS_HOST_NOT_FOUND] The host name was not found during the DNS lookup. Contact your system administrator if the problem is not found by retrying the URL.
<
As per instructions from the bookshelf the object manager component parameter enforceSSL has been set to "true"

Cause

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