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Siebel server not starting up: SBL-SEC-10018, ORA-12154, SBL-SEC-10007, SBL-SCM-00018 and SBL-SVR-00005 (Doc ID 883747.1)

Last updated on AUGUST 02, 2018

Applies to:

Siebel eCommunications - Version 8.0 [20405] to 8.1.1 [21112] [Release V8]
Information in this document applies to any platform.


A new Siebel server installation does not start up. The services gets started and stop within two minutes. Siebel gateway services can be started fine.

No error is displayed for the Administration/user

Following errors are found in the log files:
SBL-SEC-10018: [DataDirect][ODBC Oracle driver][Oracle]ORA-12154: TNS:could not resolve the connect identifier specified
SBL-SEC-10007: The password you have entered is not correct. Please enter your password again


SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store
SBL-SVR-00005: Stale or invalid Task handleScfEventLog
SCFMessageFacility::s_pSCFMsgFacLock is null and hence the SCFMessageFacility cannot be initializedIPCLog
SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store

Siebel application version 8.1.1 on Windows 2003, Oracle Database

starts the gateway service
starts the siebel service


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