Siebel server not starting up: SBL-SEC-10018, ORA-12154, SBL-SEC-10007, SBL-SCM-00018 and SBL-SVR-00005 (Doc ID 883747.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eCommunications - Version 8.0 [20405] to 8.1.1 [21112] [Release V8]
Information in this document applies to any platform.

Symptoms


A new Siebel server installation does not start up. The services gets started and stop within two minutes. Siebel gateway services can be started fine.

ERROR:
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No error is displayed for the Administration/user

Following errors are found in the log files:
NameSrvr.log
SBL-SEC-10018: [DataDirect][ODBC Oracle driver][Oracle]ORA-12154: TNS:could not resolve the connect identifier specified
SBL-SEC-10007: The password you have entered is not correct. Please enter your password again

SiebSrvr.log

SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store
SBL-SVR-00005: Stale or invalid Task handleScfEventLog
SCFMessageFacility::s_pSCFMsgFacLock is null and hence the SCFMessageFacility cannot be initializedIPCLog
SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store

ENVIRONMENT:
------------
Siebel application version 8.1.1 on Windows 2003, Oracle Database

STEPS:
------
starts the gateway service
starts the siebel service

Cause

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