Object Manager crash during the logout
(Doc ID 944442.1)
Last updated on APRIL 01, 2019
Applies to:
Siebel CRM Call Center - Version 8.0.0.6 SIA [20423] and laterInformation in this document applies to any platform.
Symptoms
The customer was encountering object manager crashes when the scripting engine was going to be cleaned up of all remaining objects during the logout.
Below is the unmangled call stack:
Unmangled stack:
f86de814 void CSSBusComp::Release() (f0686c8, 1, feb9c2cc, df166ea8, f0687e8, f0687e4) + 34
f82c11e4 __SLIP.DELETER__I (ebc8f10, 1, 0, f0686c8, 2, ebc8f10) + 44
f8b5f6ac void CSSELIface::Release() (ebc8f10, ebc8f18, 0, 5, f82c11a0, f82d8ea4) + 14c
f8b5f2a0 void CSSELIface::Detach(CSSELMechInst*) (f8b5f560, b1415a0, 0, f5c72bb0, 4, f5c7751c) + c0
f59e1bf4 __SLIP.DELETER__G (f5c72bb0, 0, 4b1c, 1800, 4800, f279dcc) + 74
f5b3e788 void CSSCLIObject::operator delete(void*,CSSCLIContext*,CSSCLIReference*) (f279dcc, bda1388, dcd7dcbc, f59e1b80, f5c810dc, f597fb00) + 28
f5a0de44 void CSSCLIGarbageCollector::Destructor() (7dc9a60, 5800, f5c65828, 7dc9a64, dcd7dcc0, f5c852bc) + 2a4
f5b40270 CSSCLIContext::~CSSCLIContext #Nvariant 1() (bda1388, f5c65828, f5c96310, f5c65828, 3944, 3800) + 30
f59bc2b4 __SLIP.DELETER__Y (bda1388, 1, bda13e0, f5c65828, 39c, 0) + 54
f59bc13c __SLIP.DELETER__AB (b1415a0, 1, f59bc260, f5c774a0, b5bca10, 985e328) + 5c
f8b616a4 void CSSELContext::CleanupMechanisms() (dcd7de50, dcd7de58, dcd7de56, dcd7de5c, bd83968, b1415a0) + c4
f868a7cc void CSSModel::ReleaseEL() (cb2d9dc, cb2d000, 1000, f8b5f560, f82d8be4, cb2d000) + 4c
f868a510 void CSSModel::DoLogout(const bool,const CCFArray*,CCFArray >*) (cb2d000, feba50f4, 0, 0, cb2d254, cb2d860) + 630
f868abd8 void CSSModel::Release() (cb2d000, 1, cb2d084, bd8b748, 4334, 4000) + d8
f8c5fe4c int CSSSIOMSession::Logoff() (bba9550, f868ab00, f87fd5c4, f8216ca0, 590, bba95c8) + 26c
f8da5a00 unsigned CSSClient::HandleOMLogoff(CSSClientReq*) (a45c750, dcd7e8c8, 5a4, 0, 0, a45c750) + 20
...
f86de814 void CSSBusComp::Release() (f0686c8, 1, feb9c2cc, df166ea8, f0687e8, f0687e4) + 34
f82c11e4 __SLIP.DELETER__I (ebc8f10, 1, 0, f0686c8, 2, ebc8f10) + 44
f8b5f6ac void CSSELIface::Release() (ebc8f10, ebc8f18, 0, 5, f82c11a0, f82d8ea4) + 14c
f8b5f2a0 void CSSELIface::Detach(CSSELMechInst*) (f8b5f560, b1415a0, 0, f5c72bb0, 4, f5c7751c) + c0
f59e1bf4 __SLIP.DELETER__G (f5c72bb0, 0, 4b1c, 1800, 4800, f279dcc) + 74
f5b3e788 void CSSCLIObject::operator delete(void*,CSSCLIContext*,CSSCLIReference*) (f279dcc, bda1388, dcd7dcbc, f59e1b80, f5c810dc, f597fb00) + 28
f5a0de44 void CSSCLIGarbageCollector::Destructor() (7dc9a60, 5800, f5c65828, 7dc9a64, dcd7dcc0, f5c852bc) + 2a4
f5b40270 CSSCLIContext::~CSSCLIContext #Nvariant 1() (bda1388, f5c65828, f5c96310, f5c65828, 3944, 3800) + 30
f59bc2b4 __SLIP.DELETER__Y (bda1388, 1, bda13e0, f5c65828, 39c, 0) + 54
f59bc13c __SLIP.DELETER__AB (b1415a0, 1, f59bc260, f5c774a0, b5bca10, 985e328) + 5c
f8b616a4 void CSSELContext::CleanupMechanisms() (dcd7de50, dcd7de58, dcd7de56, dcd7de5c, bd83968, b1415a0) + c4
f868a7cc void CSSModel::ReleaseEL() (cb2d9dc, cb2d000, 1000, f8b5f560, f82d8be4, cb2d000) + 4c
f868a510 void CSSModel::DoLogout(const bool,const CCFArray*,CCFArray >*) (cb2d000, feba50f4, 0, 0, cb2d254, cb2d860) + 630
f868abd8 void CSSModel::Release() (cb2d000, 1, cb2d084, bd8b748, 4334, 4000) + d8
f8c5fe4c int CSSSIOMSession::Logoff() (bba9550, f868ab00, f87fd5c4, f8216ca0, 590, bba95c8) + 26c
f8da5a00 unsigned CSSClient::HandleOMLogoff(CSSClientReq*) (a45c750, dcd7e8c8, 5a4, 0, 0, a45c750) + 20
...
Changes
Cause
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