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Authentication issue when loading campaign : "Authentication error. Details: (SBL-EAI-04308) " (Doc ID 977933.1)

Last updated on JUNE 07, 2023

Applies to:

Siebel Marketing - Version SIA [20423] and later
Information in this document applies to any platform.


The following error is occurring when launching the Campaign.

Error/Warning : Error invoking service 'Mktg Data Load Service', method 'CampaignLoad' at step 'Load Segment Tree Cells/Segments'.(SBL-BPR-00162) -- Operation 'getJobInfo' of Web Service '' at port 'JobManagementServiceSoap' failed with the following explanation: "Authentication error. Details: ".(SBL-EAI-04308)


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