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Crash of Loyalty Real Time Engine and Batch engine while processing Buckets (Doc ID 981622.1)

Last updated on JANUARY 30, 2022

Applies to:

Siebel Loyalty Engine - Version [21211] to SIA [23012] [Release V8]
Information in this document applies to any platform.


Loyalty, the Real Time Loyalty engine crashes while processing buckets with the following error:
SBL-SRB-00061: Process LoyEngineRealtime on Siebel Server clslyd1 terminated.

Steps to reproduce:
The issue can be reproduced at will with the following steps:
1. Go to Loyalty Member > Promotion Attribute View
2. Select a bucket and select Process button
3. The error SBL-SRB-00061 occurs  as the Loyalty RealTime Engine is crashing with the following call stack:

/applic/siebel/siebsrvr/lib/ const&)+0x22)[0x556e2d62]
/applic/siebel/siebsrvr/lib/*, CSSLOYAction*, CSSLOYPromoResult*)+0x225f)[0x6a46d9cf]
/applic/siebel/siebsrvr/lib/*, CSSLOYWorkObject*)+0x20c)[0x6a45a5cc]
/applic/siebel/siebsrvr/lib/*, CSSLOYWorkObject*)+0x30)[0x6a4598a0]
/applic/siebel/siebsrvr/lib/ const&, CCFPropertySet&)+0x593)[0x6a438fb3]




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