Last updated on OCTOBER 07, 2016
Applies to:Siebel CRM - Version 18.104.22.168  - DO NOT USE and later
Information in this document applies to any platform.
***Checked for relevance on 24-OCT-2012***
***Checked for relevance on 28-MAR-2014***
Siebel 8 is trying to access the keydbmgr prior to upgrading to the Siebel Strong Encryption Pack. The utility appears to do its initial load properly, but after they press the "c" button to continue they get an error about not being able to decrypt the password. Inspection of the keydbmgr.log shows the following two errors:
Decrypt failed with 10879085. Error during encryption or decryption operation by the RC2 Encryptor.
(keymanager.cpp (268)) SBL-SVC-00281:
Internal: error occurred during password decryption.
Desired behavior is that the keydbmgr would present the password prompt and then allow access to the utility menu.
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