Key Database Manager SBL-SVC-00281: Internal: error occurred during password decryption

(Doc ID 984512.1)

Last updated on OCTOBER 07, 2016

Applies to:

Siebel CRM - Version 8.0.0.5 [20420] - DO NOT USE and later
Information in this document applies to any platform.
***Checked for relevance on 24-OCT-2012***
***Checked for relevance on 28-MAR-2014***

Symptoms

Siebel 8 is trying to access the keydbmgr prior to upgrading to the Siebel Strong Encryption Pack. The utility appears to do its initial load properly, but after they press the "c" button to continue they get an error about not being able to decrypt the password. Inspection of the keydbmgr.log shows the following two errors:

Decrypt failed with 10879085. Error during encryption or decryption operation by the RC2 Encryptor.

(keymanager.cpp (268)) SBL-SVC-00281:
Internal: error occurred during password decryption.

Desired behavior is that the keydbmgr would present the password prompt and then allow access to the utility menu.

Cause

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