eConfigurator: Constraint Engine Crashes and Error SBL-SSM-00004 due to Small Callstack Size in Unix
(Doc ID 989172.1)
Last updated on JULY 03, 2023
Applies to:
Siebel eConfigurator - Version 7.8.2.10 [19241] and laterSiebel CRM - Version 8.1.1.5 [21229] to 8.1.1.5 [21229] [Release V8]
Information in this document applies to any platform.
Symptoms
The constraint engine (ilog) of the eConfigurator can crash for more than 500 child products and a single constraint
1) Create a product with more than 500 child products.
2) Validate it.
3) Add a single constraint to a child product.
4) Validate it. Now you get a session timeout.
Also a stack trace ( eComm_core) is created.
This cannot be reproduced on a Windows environment only Unix/Linux.
The following errors may be seen in the Object Manager log file:
-SBL-SCB-00011: Failed to connect to pipe ((null)) on process (null).
-SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.
-SBL-SSM-00006: Error while sending message to server.
-SBL-SVC-00203: Not connected to the server.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |