My Oracle Support Banner

eConfigurator: Constraint Engine Crashes and Error SBL-SSM-00004 due to Small Callstack Size in Unix (Doc ID 989172.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel eConfigurator - Version 7.8.2.10 [19241] and later
Siebel CRM - Version 8.1.1.5 [21229] to 8.1.1.5 [21229] [Release V8]
Information in this document applies to any platform.
***Checked for relevance on 09-08-2013***

Symptoms

The constraint engine (ilog) of the eConfigurator can crash for more than 500 child products and a single constraint

1) Create a product with more than 500 child products.
2) Validate it.
3) Add a single constraint to a child product.
4) Validate it. Now you get a session timeout.

Also a stack trace ( eComm_core) is created.

This cannot be reproduced on a Windows environment only Unix/Linux.

The following errors may be seen in the Object Manager log file:

-SBL-SCB-00011: Failed to connect to pipe ((null)) on process (null).
-SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.
-SBL-SSM-00006: Error while sending message to server.
-SBL-SVC-00203: Not connected to the server.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.