Sun Storage 2500, 2500-M2, 6000 and Flexline Arrays: Troubleshooting Management Communication Faults
(Doc ID 1007046.1)
Last updated on SEPTEMBER 03, 2023
Applies to:
Sun Storage Common Array Manager (CAM) - Version 5.0 and laterSun Storage 6180 Array - Version Not Applicable and later
Sun Storage 6140 Array - Version Not Applicable and later
Sun Storage Flexline 210 Array - Version Not Applicable and later
Sun Storage 2530-M2 Array - Version Not Applicable to Not Applicable [Release N/A]
All Platforms
Purpose
This document assists in the identification and resolution of communication issues between Sun Storage Arrays and Sun Storage Common Array Manager (CAM) or SANtricity.
Symptoms include:
- ASR Summary with SCRK:oob Component Name:OutOfBand Id:oob
- ASR Summary with ASR:oob
- ASR Summary with ASR:ib
- CAM Alert or ASR event - xx.12.31 xxx.CommunicationLostEvent.oob
- CAM Alert or ASR event - xx.12.21 xxxx.CommunicationLostEvent.ib
- Failure to register an array in SANtricity or CAM
- Array is listed as Unresponsive in the Enterprise Management window in SANtricity
- Array is listed as Unresponsive in the Array Summary Page in CAM
Troubleshooting Steps
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