Copy Back not Starting After Replacing a Faulty Drive in a Sun Storage 2500, 2500-M2, 6140, 6540, 6580, 6780 and Flexline 380 (Doc ID 1164893.1)

Last updated on JULY 05, 2023

Applies to:

Symptoms

Use case 1

1. Drive failed by SYSTEM or USER.
2. Reconstruction completes to GHS successfully.
3. Failed drive is replaced in the enclosure.

Results:

• For firmware 6.xx.xx.xx:
  The copy back operation will start, assuming that there are not more than two (2) operation in a combination of reconstruction or copy back taking place on the system. If so, it will be queued.
• For firmware 7.10.xx.xx (all revisions) through 7.35.xx.xx (all revisions):
  The copy back operation will start, assuming that there are not more than two (2) operation in a combination of reconstruction or copy back taking place on the system. If so, this requires user intervention to trigger the copy back. (See the Solution below)
• For firmware 7.50.xx.xx (all revisions) and higher:
  The copy back operation will start, assuming that there are not more than two (2) operation in a combination of reconstruction or copy back taking place on the system. If so, it will be queued.

Use case 2

1. Drive failed by SYSTEM or USER.
2. Reconstruction to GHS starts.
3. Failed drive is removed and replaced from system prior to the reconstruction completes.
4. Reconstruction completes successfully.

Results:

• For firmware 6.xx.xx.xx:
  The copy back operation will start, assuming that there are not more than two (2) operation in a combination of reconstruction or copy back taking place on the system. If so, it will be queued.
• For firmware 7.10.xx.xx (all revisions) through 7.35.xx.xx (all revisions):
  The copy back operation will not get queued and start automatically. This requires user intervention to trigger the copy back. (See the Solution below)
• For firmware 7.50.xx.xx (all revisions) and higher:
  The copy back operation will start, assuming that there are not more than two (2) operation in a combination of reconstruction or copy back taking place on the system. If so, it will be queued.

Use case 3

1. Drive is pulled from system.
2. Reconstruction to GHS starts and completes.
3. Failed drive is replaced.

Results:

• For firmware 6.xx.xx.xx:
  The copy back operation will start, assuming that there are not more than two (2) operation in a combination of reconstruction or copy back taking place on the system. If so, it will be queued.
• For firmware 7.xx.xx.xx:
  The copy back operation will not get queued and start automatically. This requires user intervention to trigger the copy back. (See the Solution below)

Use case 4

1. Drive is bypassed by the array fimware due to a hardware issue.
2. Reconstruction to GHS starts upon the next write failure and it completes later.
3. Bypassed drive is removed and replaced.

Results:

• For firmware 07.60.53.10 and later in the 6000 series:
  The copy back operation will not start automatically. This requires user intervention to trigger the copy back. (See the Solution below)
• For firmware 07.35.67.10 and later in the 2500 series:
  The copy back operation will not start automatically. This requires user intervention to trigger the copy back. (See the Solution below)
• For firmware 07.77.13.11 and later in the 2500-M2 series:
  The copy back operation will not start automatically. This requires user intervention to trigger the copy back. (See the Solution below)
  
  
  

Cause

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