Unable to Register Systems and Download Patches from MOS Using smpatch and updatemanager (Doc ID 1288579.1)

Last updated on JULY 06, 2023

Applies to:

Symptoms

Below are several symptoms which can cause the inability to register for Oracle Sun patches through MOS using utilities such as: sconadm, smpatch, and updatemanager.

1. Previously registered machines now show: "No patches required" or Failure: Cannot connect to retrieve .zip: Not Found

2. In case the registration fails with the following errors, one will need to properly register a new system:

Invalid subscription key
Invalid Service Plan Number
User access denied
Invalid Serial Number
InvalidEntitlementCodeException

3. The smpatch command shows these errors:

 

4. Registering with sconadm on Non Oracle HW:

This is now possible, please see below.

5. Clients using a patch proxy server (LPS) show "No patches required"

Please review the Cause section for more information and Solution 1.4.

Changes

A future release of these utilities will reference the new My Oracle Support (MOS) terminology, for example:

Your Sun Service Plan =  MOS CSI  number
Sun User Name = MOS Single Sign On

Cause

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