SL3000 - Not All Licensed Features are Controlled by Hardware Activation Files

(Doc ID 1320594.1)

Last updated on MARCH 16, 2017

Applies to:

Sun StorageTek SL3000 Modular Library System - Version Not Applicable and later
Information in this document applies to any platform.

Open Volser
CLI
Barcode
Cartridge label
hwActivation
Hardware activation

Just bought a new SL3000 and populated it with LTO-7 drives and tapes. The tape library itself, via the library console, seems to recognize the tape labels, which were shipped with 10 characters (8 digits and "L7"), but sends a sense error to CommVault. The tape library technician indicated that the tape library was set to read all the characters on the barcode, and the CommVault technician stated that CommVault can use all 10 characters but that the library is not recognizing the tapes, from the perspective of CommVault. Please help us resolve this issue.

Symptoms

Dual Robot Feature is Not Available on E-Delivery Website.
Edelivery website does not have all SL3000 features.
Redundant Electronics not found on website.
Open Volser not found on website.
How to enable Dual Robot Feature on library.
Unable to find any information on why the Dual Bot file is not available for the SL3000 on E-Delivery.
Dualbot not available.

Cause

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