Unable to Access / Write to Client Drives from Applications Launched via Secure Global Desktop (Doc ID 1333230.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Secure Global Desktop - Version 4.6 to 5.3 [Release 4.0 to 5.0]
Information in this document applies to any platform.

Symptoms

Users may be unable to access / write to Client Drives from applications launched via Secure Global Desktop (SGD).   In these scenarios,  the drives themselves would be visible, but users cannot save and / or retrieve from those drives.

The error presented may look like:

------------------------------------------------------
\\tsclient\P (rw) is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions.
The device is not connected.
------------------------------------------------------

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms