Automated Diagnosis Requirements and Expectations for Disk Storage (Doc ID 1339783.1)

Last updated on JULY 26, 2016

Applies to:

Sun Storage 2530 Array - Version Not Applicable and later
Sun Storage 6140 Array - Version Not Applicable and later
Sun Storage Flexline 280 Array - Version Not Applicable and later
Sun Storage 2540-M2 Array - Version Not Applicable and later
Sun Storage 6540 Array - Version Not Applicable and later
Information in this document applies to any platform.

Goal

This document explains the Automated Diagnosis Service Request creation method. By answering some simple questions and uploading the required data using My Oracle Support, Automated Diagnosis will process the answers and data immediately after the Service Request is created. Using this method will likely result in a quicker time to resolution than "traditional" Service Request creation methods.

Automated Diagnosis relies on having access to the specific data file(s) noted below.  Uploading the exact data requested will expedite your service.  If anything else is provided, e.g. .txt or .jpg files, automation will exit, signalling that the "data provided does not match expectations".  The exact data requested provides automation with all the necessary information to automatically diagnose an issue, and if needed the part information that is required to expedite dispatch or part shipment.  Incorrect data, such as a .txt file, .jpg file, screen snapshot(s) or messages log may provide some information, but can not be used for automated diagnosis.  Only one valid bundle can be uploaded, multiple valid data bundles will cause automation to exit. 

It is recommended to upload the data during SR creation or upload the required data as soon as possible after SR creation utilizing the MOS Upload Files feature:

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms