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Oracle ZFS Storage Appliance: Troubleshooting Disk Drive Failures (Doc ID 1366035.1)

Last updated on JANUARY 28, 2020

Applies to:

Sun Storage 7110 Unified Storage System - Version All Versions and later
Sun ZFS Storage 7420 - Version All Versions and later
Sun ZFS Storage 7320 - Version All Versions and later
Oracle ZFS Storage ZS5-2 - Version All Versions and later
Oracle ZFS Storage ZS4-4 - Version All Versions and later
7000 Appliance OS (Fishworks)

Purpose

The purpose of this document is to troubleshoot disk drive failures on a Sun Storage 7000 ZFS Appliance.

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NAS head revision : not dependent
BIOS revision : not dependent
ILOM revision : not dependent
JBODs Model : J4400|J4410|J4500|Oracle Storage DE2-24C
CLUSTER related : not dependent

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 What problem are you encountering?
 Verify the problems list from the Appliance
 Check against the following FMA faults
 Check drive status
 Disk fault matches DISK-8000-12
 Clear fault
 Check pool status
 Are the faulted drives located on the same tray?
 Did the drives fail in close succession?
 Check if the HW configuration is correct
 Re-seat the drive
References

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