How to Re-Activate Automatic Service Request (ASR) after a Sun Storage 2500, 6000 Array Serial Number Changes

(Doc ID 1374129.1)

Last updated on FEBRUARY 24, 2017

Applies to:

Sun Storage 2510 Array - Version Not Applicable and later
Sun Storage Common Array Manager (CAM) - Version 6.0 and later
Sun Storage 6540 Array - Version Not Applicable and later
Sun Storage Flexline 380 Array - Version Not Applicable and later
Sun Storage 2540 Array - Version Not Applicable and later
Information in this document applies to any platform.

Goal

This document summarizes the actions to undertake in order to re-enable Automatic Service Request (ASR) for an array which has a change of its Serial Number (SN#). A SN# change occurs when specific parts are replaced on in the product on the controller tray. This can be, but not limited to:

When this situation occurs, your array will attempt to contact Oracle with a new serial number, which is not registered under your service contract. As such,
the ASR service will not open any SRs for this unit. Your contract information must be updated, and the array must be reactivated in My Oracle Support.

Solution

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