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LDAP Users Report Error, "Invalid Credentials" When Supplying Known-Valid Credentials to Secure Global Desktop (Doc ID 1403154.1)

Last updated on JULY 01, 2019

Applies to:

Oracle Secure Global Desktop - Version 4.5 to 5.4 [Release 4.0 to 5.0]
Information in this document applies to any platform.

Symptoms

Users of Secure Global Desktop (SGD) version 4.50 or later may report that authentication with LDAP credentials may result in the error:

   Invalid Credentials

despite using known-correct values.

SGD Administrators investigating this behavior may see events like the following, written to jserver.log files, within the standard logging directory.  [/opt/tarantella/var/log/]

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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