LDAP Users Report Error, "Invalid Credentials" When Supplying Known-Valid Credentials to Secure Global Desktop

(Doc ID 1403154.1)

Last updated on AUGUST 02, 2017

Applies to:

Oracle Secure Global Desktop - Version 4.5 to 5.3 [Release 4.0 to 5.0]
Information in this document applies to any platform.


Users of Secure Global Desktop (SGD) version 4.50 or later may report that authentication with LDAP credentials may result in the error: 


   Invalid Credentials

despite using known-correct values.

SGD Administrators investigating this behavior may see events like the following, written to jserver.log files, within the standard logging directory.  [/opt/tarantella/var/log/]

2012/01/13 10:31:08.976 (pid 10630) server/ldap/warningerror
Secure Global Desktop Software (4.5) WARNING:

The currently configured authentication mode is not supported by host

Your current authentication mode is GSSAPI:GSSAPI

cannot be used to retrieve data from the directory.

To troubleshoot this error:
- Verify the authentication modes supported by this host.
- Verify that SGD is currently using the correct authentication mode.

2012/01/13 10:31:08.981 (pid 10630) server/ldap/warningerror
Secure Global Desktop Software (4.5) WARNING:

LDAP call failed:
com:ldapserver.server.com[ldapserver.server.com/]:[Up] getAtt
unts,dc=global,dc=ual,dc=com") ("cn","name","givenName","displayName","userPrinc
Call took 110ms.

javax.naming.CommunicationException: Authentication mechanism is not supported:[ LDAP: error code 1 - 000004DC: LdapErr: DSID-0C0906E8, comment: In order to perform this operation a successful bind must be completed on the connection., data0, v1db1]

The call to the directory server failed.

Check the operation was correct, the LDAP configuration is valid, and the
LDAP server is still running.



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