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Using Remote Diagnostic Agent (RDA) On An Oracle Exalytics Server (Doc ID 1471566.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Exalytics Software - Version 1.0.0.0.0 to 1.0.0.3.0 [Release 1.0]
Business Intelligence Suite Enterprise Edition - Version 11.1.1.6.0 to 11.1.1.7.1 [Release 11g]
TimesTen Data Server - Version 11.2.2.2.0 to 11.2.2.5.0 [Release 11.2]
Information in this document applies to any platform.

Purpose

Remote Diagnostic Agent (RDA) is a command-line diagnostic tool that is executed by an engine written in the Perl programming language. RDA provides a unified package of support diagnostics tools. The data captured provides Oracle Support with a comprehensive picture of the Exalytics environment which aids in problem diagnosis. Oracle Support encourages the use of RDA because it greatly reduces service request resolution time by minimizing the number of requests from Oracle Support for more information. RDA is designed to be as unobtrusive as possible; it does not modify systems in any way. It collects useful data for Oracle Support only. This guide provides RDA download instructions, and steps to run the utility on an Oracle Exalytics (Oracle Linux) environment.

Scope

This note describes the Installation and use of RDA for an Exalytics server.  The RDA tool will collect output relating to Oracle Business Intelligence Enterprise Edition (OBIEE) and TimesTen (TT) only.  Note:  If you have issues with software other than what is listed here, you may need to run other RDA modules.  (See <Note 391983.1> for a complete listing of available RDA modules and profiles.)  This note assumes that Exalytics components were installed and configured as described in the Oracle Exalytics In-Memory Machine Documentation, following the chapter on Installing Software on the Exalytics Machine. The commands in this document may be run in a terminal window on the Exalytics (Linux) server.  For the purposes of this note, the OBIEE and TimesTen homes are assumed to be MW_HOME=/home/oracle/EXALYTICS_MWHOME and TT_HOME=/home/oracle/TimesTen. It's possible that your TT_HOME may show /u01/app/oracle/product/TimesTen/tt1122, or some other value.  When running commands, please specify the paths for the actual OBIEE and TimesTen homes on your server.

Details

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In this Document
Purpose
Scope
Details
 Steps to Download and Install RDA
 Steps to Run the RDA For the Exalytics Profile
 Steps to Review the RDA
References

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