OKM/KMS - All agents take a long time to retrieve keys from KMA(s) (Doc ID 1476270.1)

Last updated on JULY 25, 2022

Applies to:

Symptoms

Reported tape job failure due to timeout using OKM solutions, This was because encryption keys were intermittently provided after 3-5 minutes from agent key request. VOP log shows below (omitted messages) and took for 3 minutes with failover.

4:34 PM May 10, 2012 - Cartridge loaded is encrypted

4:34 PM May 10, 2012 - KMS2.0:my_tcp_connect : Socket endpoint: https://10.3.128.193:xxxx host: 10.3.128.xxx port: 3334

4:35 PM May 10, 2012 - KMS2.0:my_tcp_connect : select err=236 [Operation now in progress]

4:36 PM May 10, 2012 - KMS2.0:msg#=520,op=AGENT_LOADBALANCER_FAILOVER

4:36 PM May 10, 2012 - msg=Failing over to retry this addr,eid=,addr=10.3.128.194

4:36 PM May 10, 2012 - KMS2.0:msg#=796,op=AUDIT_CLIENT_AGENT_RETRIEVE_DATA_UNIT_SOAP_ERROR

4:36 PM May 10, 2012 - msg= SoapFaultCode=SOAP-ENV:Client SoapFaultString=Timeout

4:36 PM May 10, 2012 - KMS2.0:my_tcp_connect : Socket endpoint: https://10.3.128.194:xxxx host: 10.3.128.xxx port: 3334

4:36 PM May 10, 2012 - KMS2.0:my_tcp_connect : select err=236 [Operation now in progress]

4:37 PM May 10, 2012 - KMS2.0:msg#=520,op=AGENT_LOADBALANCER_FAILOVER

4:37 PM May 10, 2012 - msg=Failing over to retry this addr,eid=,addr=10.3.128.194

4:37 PM May 10, 2012 - KMS2.0:msg#=793,op=AUDIT_CLIENT_AGENT_RETRIEVE_DATA_UNIT_KEYS_SOAP_ERROR

4:37 PM May 10, 2012 - msg= SoapFaultCode=SOAP-ENV:Client SoapFaultString=Timeout 4:37 PM May 10, 2012 - Loading 1 key(s) into encryption hardware

4:37 PM May 10, 2012 - Tape Cartridge is LOADED

Cause

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