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OKM/KMS - All agents take a long time to retrieve keys from KMA(s) (Doc ID 1476270.1)

Last updated on JUNE 27, 2019

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Reported tape job failure due to timeout using OKM solutions, This was because encryption keys were intermittently provided after 3-5 minutes from agent key request. VOP log shows below (omitted messages) and took for 3 minutes with failover.


4:34 PM May 10, 2012 - Cartridge loaded is encrypted

4:34 PM May 10, 2012 - KMS2.0:my_tcp_connect : Socket endpoint: https://10.3.128.193:xxxx host: 10.3.128.xxx port: 3334

4:35 PM May 10, 2012 - KMS2.0:my_tcp_connect : select err=236 [Operation now in progress]

4:36 PM May 10, 2012 - KMS2.0:msg#=520,op=AGENT_LOADBALANCER_FAILOVER

4:36 PM May 10, 2012 - msg=Failing over to retry this addr,eid=,addr=10.3.128.194

4:36 PM May 10, 2012 - KMS2.0:msg#=796,op=AUDIT_CLIENT_AGENT_RETRIEVE_DATA_UNIT_SOAP_ERROR

4:36 PM May 10, 2012 - msg= SoapFaultCode=SOAP-ENV:Client SoapFaultString=Timeout

4:36 PM May 10, 2012 - KMS2.0:my_tcp_connect : Socket endpoint: https://10.3.128.194:xxxx host: 10.3.128.xxx port: 3334

4:36 PM May 10, 2012 - KMS2.0:my_tcp_connect : select err=236 [Operation now in progress]

4:37 PM May 10, 2012 - KMS2.0:msg#=520,op=AGENT_LOADBALANCER_FAILOVER

4:37 PM May 10, 2012 - msg=Failing over to retry this addr,eid=,addr=10.3.128.194

4:37 PM May 10, 2012 - KMS2.0:msg#=793,op=AUDIT_CLIENT_AGENT_RETRIEVE_DATA_UNIT_KEYS_SOAP_ERROR

4:37 PM May 10, 2012 - msg= SoapFaultCode=SOAP-ENV:Client SoapFaultString=Timeout 4:37 PM May 10, 2012 - Loading 1 key(s) into encryption hardware

4:37 PM May 10, 2012 - Tape Cartridge is LOADED

Cause

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In this Document
Symptoms
Cause
Solution


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