SL8500 - Service Safety Door Not Opening/Closing Properly (Doc ID 1485974.1)

Last updated on OCTOBER 06, 2023

Applies to:

Symptoms

The Safety Doors need a little help by hand to arrive at full stroke.
There are not any obstructions. Inthe  event log of one of the SL8500:

                     Time : 2012-08-20T11:27:54.137
                     Device Address : 1.0.37.0.0
                     User :     root
                     Requester :  default
                     Activity : internal
                     Request Id :        0
                     Level : error
                     Result Code : 3955
                     Text :  "Error from device Code: 702 - Device move failed - OK to try again"
                     Parameters :  Data=<response sequence="2282118" final="true"><command>moveToPosition</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>7004</resultCode><resultText><!|CDATA|checkForIsrFailure saw status=1, error=7004, mech=sftdoor; Move failed, excessive current required||></resultText><operationalState>702</operationalState></resultStatus><position>rightCenter</position></result></response>

                     Time : 2012-08-20T11:27:54.160
                     Device Address : 1.0.37.0.0
                     User :     root
                     Requester :  default
                     Activity : internal
                     Request Id :        0
                     Level : error
                     Result Code : 3213
                     Text :  "Safety door move failed-failed to close"
                     Parameters :  side=right

RC3213, RC3955

Cause

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