Ops Center: Cannot find cert in truststore error may indicate a need to they have to add the SSL cert the proxy uses to the certificate store (Doc ID 1489068.1)

Last updated on MAY 29, 2017

Applies to:

Enterprise Manager Ops Center - Version 11g to 12C [Release 11.0 to 12.0]
Information in this document applies to any platform.

Symptoms

Customer cannot register their EC with their account username, they don't see the typical "Error retrieving Team data from Oracle" error which occurs if say a SSO/MOS user account needs to be linked to their Sun SOA account, instead they see an error "cannot find cert in truststore", example certificate errors in cacao.n below....

 

Changes

 Ask if the customer proxy is configured to intercept SSL?

Cause

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