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Ops Center: Register EC fails with error "Cannot find cert in truststore" can occur if a Web Proxy is configured to intercept SSL (Doc ID 1489068.1)

Last updated on JULY 20, 2023

Applies to:

Enterprise Manager Ops Center - Version 11g to 12C [Release 11.0 to 12.0]
Information in this document applies to any platform.


A customer found they could not successfully register their EC with their MOS account username.

But they were not see the typical error that occurs if a Single-Sign-On (SSO) MOS user account was not linked to their Oracle (Sun) SOA account, ie; they did not see this:

 "Error retrieving Team data from Oracle"

That error occurs if a Single-Sign-On (SSO) MOS user account is not correctly linked to their Oracle (Sun) SOA account. 

Instead, this customer was seeing a different certificate error in their cacao log, the error resembled the following:



 Customers Web Proxy was configured to intercept SSL, this is not a common configuration.


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