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Login Attempts May Hang at "Loading..." When Users Login to Oracle Secure Global Desktop (SGD) After Upgrading Client Java Plug-in to Version 1.7 (Doc ID 1496595.1)

Last updated on FEBRUARY 21, 2019

Applies to:

Oracle Secure Global Desktop - Version 4.6 to 5.3 [Release 4.0 to 5.0]
Information in this document applies to any platform.

Symptoms

End users may report that attempts to login to Oracle Secure Global Desktop (SGD) may not complete, often hanging on a "Loading..." message after submitting authentication credentials.

Changes

There are three prerequisites to the behavior that is described in this knowledge article.  Any of the following changes may lead to this behavior in a previously working production environment include:

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Solution 1 - Adding a ServerAlias Directive
 Solution 2 - Duplicating VirtualHost Block
 Workaround 1 - Disable Strict Checking in Java 1.7
 Workaround 2 - Downgrade client's Java Plugin to 1.6
 Workaround 3 - Constrain URLs used to Access SGD
 Contacts
References


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