Login Attempts May Hang at "Loading..." When Users Login to Oracle Secure Global Desktop (SGD) After Upgrading Client Java Plug-in to Version 1.7

(Doc ID 1496595.1)

Last updated on JULY 17, 2017

Applies to:

Oracle Secure Global Desktop - Version 4.6 to 5.3 [Release 4.0 to 5.0]
Information in this document applies to any platform.


End users may report that attempts to login to Oracle Secure Global Desktop (SGD) may not complete, often hanging on a "Loading..." message after submitting authentication credentials.


There are three prerequisites to the behavior that is described in this knowledge article.  Any of the following changes may lead to this behavior in a previously working production environment include:


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms