Login Attempts May Hang at "Loading..." When Users Login to Oracle Secure Global Desktop (SGD) After Upgrading Client Java Plug-in to Version 1.7 (Doc ID 1496595.1)

Last updated on JULY 17, 2017

Applies to:

Oracle Secure Global Desktop - Version 4.6 to 5.3 [Release 4.0 to 5.0]
Information in this document applies to any platform.

Symptoms

End users may report that attempts to login to Oracle Secure Global Desktop (SGD) may not complete, often hanging on a "Loading..." message after submitting authentication credentials.

Changes

There are three prerequisites to the behavior that is described in this knowledge article.  Any of the following changes may lead to this behavior in a previously working production environment include:

Cause

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