SL150 - Cannot Read The Media Label In Mail Slot #2 And #3 (Doc ID 1514925.1)

Last updated on JULY 25, 2022

Applies to:

Symptoms

Unreadable label at mail slot 2 and 3.

Only located in mailslot 2 and 3 carts were unreadable but these cart labels could be read on mailslot1 and 4 and all magazines. These 2 carts could be moved to any slots but cart states were still unreadable. Any carts could be moved to mailslot2 and 3 without any problem and cart states are readable (labels are displayed).

All carts were properly read by SL8500, SL3000 and SL500.

SL150 log shows;
2012-10-19T16:22:07.555, 0.0.0.0.0, 3200, ifm, , info, 0000, 3300, "IFM cartridge with unreadable label at: (Mailslot #) 2 "
2012-10-19T16:23:03.022, 0.0.0.0.0, 3200, ifm, , info, 0000, 3300, "IFM cartridge with unreadable label at: (Mailslot #) 3 "
2012-10-19T16:22:07.554799, robot, VISION LABEL STATS: Back at 1,1,13(MRC): Cart Variance=6.310999, Label Variance=0.000000(front only)
2012-10-19T16:22:07.554879, robot, VISION LABEL STATS: isEmptyLabel=0, isEmptyCellTarget=0, isEmptyCart=0
2012-10-19T16:22:07.554910, robot, VISION LABEL STATS: VISION_CART_STATUS_UNREADABLE_CART
2012-10-19T16:22:07.554966, robot-cmo, cmo_user_audit_cell: Cart with no label at address (Mailslot #) 2
2012-10-19T16:22:07.554996, robot-cmo, cmo_user_audit_cell: Completed all retries, returning cart with no label. robot_status=1
2012-10-19T16:23:03.021841, robot, VISION LABEL STATS: Back at 1,1,14(MRC): Cart Variance=9.778903, Label Variance=0.000000(front only)
2012-10-19T16:23:03.021920, robot, VISION LABEL STATS: isEmptyLabel=0, isEmptyCellTarget=0, isEmptyCart=0
2012-10-19T16:23:03.021951, robot, VISION LABEL STATS: VISION_CART_STATUS_UNREADABLE_CART
2012-10-19T16:23:03.022007, robot-cmo, cmo_user_audit_cell: Cart with no label at address (Mailslot #) 3
2012-10-19T16:23:03.022037, robot-cmo, cmo_user_audit_cell: Completed all retries, returning cart with no label. robot_status=1

Cause

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