SL150 - FSC 9024 Bridge Drive Failure (Doc ID 1544141.1)

Last updated on JULY 25, 2022

Applies to:

Symptoms

Customer will see the following FSC

9024 on Bridge drive

FSC 9024

fault String="BRIDGE_DRIVE_FAILURE"
help String="Reseat/replace drive. Inspect/replace robot. Replace motherboard"

From the Support Bundle we will see the following:

File View - var/log/stk/log_health
O,0010,2013-03-28T08:04:18.314,9024,BRIDGE_DRIVE_FAILURE,1,Module 1 Top DriveAssembly,2,Robot,3,Module 1 Motherboard,,,,,Reseat/replace drive. Replace motherboard. Inspect/replace robot
C,0010,2013-04-10T01:00:43.442,9024,BRIDGE_DRIVE_FAILURE,,,,,,,,,,,Resolved

File View - var/log/stk/log_info
2013-03-28T08:04:16.082, 0.0.0.0.0, 000, LibMD, , info, 0000, 0000, "Service Beacon is ACTIVE: Current Health Event indicates Drive 01 in Module 01 is not operational"
2013-04-10T00:55:53.307, 0.0.0.0.0, 000, LibMD, , info, 0000, 0000, "Service Beacon is ACTIVE: Current Health Event indicates the Library is not operational"
2013-04-10T01:00:29.475, 0.0.0.0.0, 000, LibMD, , info, 0000, 0000, "Service Beacon is ACTIVE: Current Health Event indicates Drive 00 in Module 00 is not present"
2013-04-10T01:00:29.480, 0.0.0.0.0, 000, LibMD, , info, 0000, 0000, "Service Beacon is ACTIVE: Current Health Event indicates Drive 01 in Module 01 is Unavailable"
2013-04-10T01:00:41.937, 0.0.0.0.0, 000, LibMD, , info, 0000, 0000, "Service Beacon is ACTIVE: Current Health Event indicates Drive 01 in Module 01 is Connection Lost"
2013-04-10T01:01:06.207, 0.0.0.0.0, 000, LibMD, , info, 0000, 0000, "Service Beacon is ACTIVE: Current Health Event indicates Drive 01 in Module 01 is operational"
2013-04-10T01:01:10.595, 0.0.0.0.0, 3200, ifm, , info, 0100, 0100, "Drive 1 successfully audited at drive event."
2013-04-10T01:01:12.323, 0.0.0.0.0, 000, LibMD, , info, 0000, 0000, "Service Beacon is DEACTIVATED: Current Health Event indicates Drive 01 in Module 01 is Available"
2013-04-10T01:06:01.944, 0.0.0.0.0, 000, LibMD, , info, 0000, 0000, "Service Beacon is DEACTIVATED: Current Health Event indicates the Library is operational"

Cause

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