SL8500 - Intermittent Failures to Reach the Load Point With Puts to T100000 Drives
(Doc ID 1626272.1)
Last updated on JULY 25, 2022
Applies to:
Sun StorageTek SL8500 Modular Library System - Version All Versions and laterSun StorageTek T10000 Tape Drive - Version All Versions and later
Information in this document applies to any platform.
Symptoms
SL8500 running on code 4.73.
Intermittent failures to reach the load point with puts to T10000 drives.
Rail errors 6415 as below
2014-02-18T14:07:27.316 warn 1.4.0.1.0 3992 "Warning from device", Data=<response sequence="3582749" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>warn</resultSeverity><resultCode>5069</resultCode><resultText><!|CDATA|cmo_user_put: Retry Performed 5611; servo mech reach event 5069 at 4712 tachs, 5797 mils||></resultText><operationalState>000</operationalState></resultStatus><address>1,4,1,1,3</address></result></response> Rc:5069 Sm:5069 mil: 5797 move root hli2 12903550
2014-02-18T14:07:27.470 warn 1.4.1.1.3 3358 "Drive load failed, retrying", volumeLabel=H00036T1 H00036T1 move root hli2 12903550 2014-02-18T14:07:31.823 error 1.4.1.1.3 3955 "Error from device Code: 603 - Drive cartridge is present", Data=<response sequence="3582751" final="true"><command>load</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6415</resultCode><resultText><!|CDATA|drive 1,4,1,1,3: load FAILED resultCode = 6415, cartLabel = H00036T1||></resultText>
3955 - (33X)
Error from device Code: 603 - Drive cartridge is present, drive 1,4,-1,1,3: load FAILED resultCode = 6415,
H00036T1 (x15) H00046T1 (x3) H00072T1 (x15)
(Errors Started - 2014-02-18 11:44:28 Errors Stopped - 2014-02-18 14:10:40)
3955 - (33X)
Error from device Code: 603 - Drive cartridge is present, drive 1,4,-1,1,1: load FAILED resultCode = 6415,
H00036T1 (x15) H00042T1 (x3) H00046T1 (x3) H00072T1 (x9) H00141T1 (x3)
(Errors Started - 2014-02-18 13:44:31 Errors Stopped - 2014-02-18 14:05:46)
3955 - (4X)
Error from device Code: 603 - Drive cartridge is present, drive 1,4,-1,1,4: load FAILED resultCode = 6415,
H00072T1 (x4)
(Errors Started - 2014-02-18 13:54:31 Errors Stopped - 2014-02-18 14:03:31)
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |