SL8500 - Intermittent Failures to Reach the Load Point With Puts to T100000 Drives

(Doc ID 1626272.1)

Last updated on MAY 19, 2017

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Sun StorageTek T10000 Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Symptoms

SL8500 running on code 4.73.

Intermittent failures to reach the load point with puts to T10000 drives.

Rail errors 6415 as below

2014-02-18T14:07:27.316               warn      1.4.0.1.0               3992       "Warning from device", Data=<response sequence="3582749" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>warn</resultSeverity><resultCode>5069</resultCode><resultText><!|CDATA|cmo_user_put: Retry Performed 5611; servo mech reach event 5069 at 4712 tachs, 5797 mils||></resultText><operationalState>000</operationalState></resultStatus><address>1,4,1,1,3</address></result></response>                                Rc:5069 Sm:5069 mil: 5797             move        root       hli2     12903550

     2014-02-18T14:07:27.470               warn      1.4.1.1.3               3358       "Drive load failed, retrying", volumeLabel=H00036T1                H00036T1                               move        root       hli2     12903550                                 2014-02-18T14:07:31.823               error      1.4.1.1.3               3955       "Error from device Code: 603 - Drive cartridge is present", Data=<response sequence="3582751" final="true"><command>load</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6415</resultCode><resultText><!|CDATA|drive 1,4,1,1,3: load FAILED resultCode = 6415, cartLabel = H00036T1||></resultText>


3955 - (33X)
     Error from device Code: 603 - Drive cartridge is present, drive 1,4,-1,1,3: load FAILED resultCode = 6415,
         H00036T1 (x15) H00046T1 (x3) H00072T1 (x15)
        (Errors Started - 2014-02-18 11:44:28     Errors Stopped - 2014-02-18 14:10:40)

3955 - (33X)
     Error from device Code: 603 - Drive cartridge is present, drive 1,4,-1,1,1: load FAILED resultCode = 6415,
         H00036T1 (x15) H00042T1 (x3) H00046T1 (x3) H00072T1 (x9) H00141T1 (x3)
        (Errors Started - 2014-02-18 13:44:31     Errors Stopped - 2014-02-18 14:05:46)

3955 - (4X)
     Error from device Code: 603 - Drive cartridge is present, drive 1,4,-1,1,4: load FAILED resultCode = 6415,
         H00072T1 (x4)
        (Errors Started - 2014-02-18 13:54:31     Errors Stopped - 2014-02-18 14:03:31)

Cause

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