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Diameter Signaling Router (DSR) - How to Clear Alarm Event 32331 - HP disk problem. Server Disk Shelf Test Warning (Doc ID 1684002.1)

Last updated on NOVEMBER 09, 2017

Applies to:

BNS Platform Hardware - Version DSR 4.0 and later
Information in this document applies to any platform.

Goal

Alarms for HP disk on one of the DB processors. Server disk shelf test warning.

EVENT_NUMBER: 32331
SEVERITY: MAJOR
INSTANCE: CPQIDA-MIB::cpqDaCntlrSlot=0|CPQIDA-MIB::cpqDaLogDrvIndex=1|CPQIDA-MIB::cpqDaPhyDrvLocationString=
NAME: HP disk problem
DESCR: HP disk problem
ERR_INFO:
  GN_WARNING/WRN Platform detected an error condition [cmplatalarm.cxx:269]
 ^^ Additional details captured in /var/TKLC/log/syscheck/fail_log (timestamp: 1400428563) [cmplatalarm.cxx:273]
 ^^ [5715:cmplatalarm.cxx:274]

Syscheck output:

[root@dsr ~]# syscheck disk
Running modules in class disk...
* smart: FAILURE:: MINOR::5000000000000800 -- Server Disk Self Test Warning
* smart: FAILURE:: Failure type: FailedReadSmartSelfTestLog, Failure message: Device: /dev/sda [cciss_disk_01], Read SMART Self-Test Log Failed. Physical disk: 1I:1:2, Controller Slot: 0, Serial number: EA01PC31APTU1211., First occurred: Wed Apr 30 16:11:30 2014 UTC.
* smart: FAILURE:: MINOR::5000000000000800 -- Server Disk Self Test Warning
* smart: FAILURE:: Failure type: FailedReadSmartData, Failure message: Device: /dev/sda [cciss_disk_01], failed to read SMART values. Physical disk: 1I:1:2, Controller Slot: 0, Serial number: EA01PC31APTU1211., First occurred: Wed Apr 30 16:11:30 2014 UTC.
* hpdisk: FAILURE:: MAJOR::3000000080000000 -- HP Disks need intervention.
* hpdisk: FAILURE:: Failure message: logicaldrive 1 for controller in slot 0 is Interim Recovery Mode.
* hpdisk: FAILURE:: MAJOR::3000000080000000 -- HP Disks need intervention.
* hpdisk: FAILURE:: Failure message: physicaldrive 1I:1:2 for controller in slot 0 is Failed.
One or more module in class "disk" FAILED

LOG LOCATION: /var/TKLC/log/syscheck/fail_log
[root@dsr ~]#

Solution

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In this Document
Goal
Solution


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