How to detect and fix healthcheck restarts caused by high memory/CPU usage in Oracle Communications Session Monitor / Palladion 3.x ?
(Doc ID 1915553.1)
Last updated on NOVEMBER 20, 2023
Applies to:
Oracle Communications Session Monitor - Version 3.3.90 to 3.3.90 [Release 3.0] Oracle Communications Session Monitor - Version 3.3.x to 3.3.x [Release 3.0] Information in this document applies to any platform.
Symptoms
Drops in graphs or service/traffic interruption. Especially if occurring on a probe or ME+probe, temporary packet loss (due to the sniffing services getting restarted).
Here is an example for a very obvious drop in the Active calls graph:
Changes
This issue usually starts to appear because the system is using more memory or CPU than the current configured thresholds - for example after adding new devices, users, concurrent calls etc. Also, even after you fix it by using the solution below, it might reappear after a while so you might need to apply the solution again.
Cause
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