SL150 - Robot is Hitting the Tape Cartridges, Fault Code:9102

(Doc ID 1917513.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

StorageTek SL150 Modular Tape Library - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

The problem occurred over the weekend as a hardware issue and none of the backups get completed and customer falls behind. It also seems to be scratching the labels on the tapes making them unreadable. I have taken a picture of the damage it did to the tapes. I was able to remove two of the scratched tapes as they were scratch media. However one of the tapes has data on it and now I'm not sure if I can use that tape or if I need to get a custom label made so I don't lose any data.

Symptoms

Since replacing the robot about a month ago we are still having intermittent issues with the robot.

2014-08-13T00:14:03.016,      0.0.1.0.2, 519,            robot, /usr/local/bin/Ifm,  error, 0000, 5093, "Director - putResponse() Slack Detected, Marking Mech 1 non-operational; srv_mech_move:  failed. mcuIfStatus = 1, mechStatus = 12; End of Text"

Cause

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