Attempts to Authenticate with Sun Ray Administration Console result in Error: "Unable to connect to the Sun Ray data store" after Update (Doc ID 1917662.1)

Last updated on MAY 05, 2017

Applies to:

Sun Ray Software - Version SRS 5.2.5 to SRS 5.4.4 [Release 5.0]
Information in this document applies to any platform.

Symptoms

The Sun Ray Administrator may find that the Sun Ray Administration Console (AC) is failing with the message, "Unable to connect to the Sun Ray data store" while Sun Ray Client users may report On-Screen Display (OSD) Icon 27B.

Please verify /var/opt/SUNWut/log/messages log and verify if there's following kind of message:

 

Cause

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