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M10 XSCF Hangs With REBOOT: COUNTER ERROR (reason=0x00 Counter=4 Threshold=3) (Doc ID 1920627.1)

Last updated on JULY 16, 2024

Applies to:

Fujitsu M10-4 - Version All Versions to All Versions [Release All Releases]
Fujitsu M10-4S - Version All Versions to All Versions [Release All Releases]
Fujitsu M10-1 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

XSCF console sessions hang, front operator panel and rear XSCF Check LEDs are
solid amber.

When a connection is made to the XSCF serial port, the following two lines
repeat for every carriage return typed:

REBOOT: COUNTER ERROR
(reason=0x00 counter=4 threshold=3)
REBOOT: COUNTER ERROR
(reason=0x00 counter=4 threshold=3)
REBOOT: COUNTER ERROR
(reason=0x00 counter=4 threshold=3)

Active Solaris images continue to run, but there is no access to the PPAR
(Solaris) consoles as the XSCF is otherwise unresponsive.

Cause

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