SL3000 - 3955 Error Code - Expired Cleaning Cartridges Causing Failure to Mount Errors (Doc ID 1929756.1)

Last updated on NOVEMBER 19, 2022

Applies to:

Symptoms

Customer complained that media is not being loaded.

Customer not getting mounts to drives due to expired cleaning carts.

Following picture shows drive needs cleaning.

2017-03-16T01:51:21.937 error 1.1.3.1.1 3955 "Error from device Code: 608 - Drive load failed due to expired clean cartridge", Data=<response sequence="2280251" final="true"><command>load</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6453</resultCode><resultText><!|CDATA|drive 1,1,3,1,1: load FAILED with expired clean cart (resultCode = 6453, cartLabel = CLNU07CU, driveType = IbmUltrium6, driveFirmware = D8E6, sn = 10WT010474)||></resultText><operationalState>608</operationalState></resultStatus><currentCleanUsage>0</currentCleanUsage><maxCleanUsage>0</maxCleanUsage><faultSymptomCode>0000</faultSymptomCode><STAPacketVersion>2</STAPacketVersion><AdiTbiMountData>000000000000000000000000000000000000000000000000000000000000003800000000000003d6LTO-CVE_0000________________________________IBM_____10WT010474______________________IBM_____10WT010275______________________IBM_____10WT010301______________________IBM_____10 move root hli0 11358230
2017-03-16T01:51:21.959 error 1.1.3.1.1 3336 "Drive detected an expired clean cartridge - load retry not allowed - on load", volumeLabel=CLNU07CU hliLsm=0 move root hli0 11358230

2017-03-21T10:13:43.769 warn 1.1.3.1.1 3992 "Warning from device", Data=<response sequence="2295503" final="true"><command>getState</command><result identifier="1"><resultStatus><resultSeverity>warn</resultSeverity><resultCode>6437</resultCode><resultText><!|CDATA|drive 1,1,3,1,1: getState Successful (state = loaded, label = FT0970L6, enableLibraryMode = 0, type = IbmUltrium6)||></resultText><operationalState>000</operationalState></resultStatus><driveState>loaded</driveState><needsCleaning>true</needsCleaning><hostActivity>true</hostActivity><overTemp>false</overTemp><validationInProg>false</validationInProg></result></response> checkoutDiag root default 11436250
2017-03-21T10:13:44.264 warn 1.1.3.1.1 3992 "Warning from device", Data=<response sequence="2295504" final="true"><command>getState</command><result identifier="1"><resultStatus><resultSeverity>warn</resultSeverity><resultCode>6437</resultCode><resultText><!|CDATA|drive 1,1,3,1,1: getState Successful (state = loaded, label = FT0970L6, enableLibraryMode = 0, type = IbmUltrium6)||></resultText><operationalState>000</operationalState></resultStatus><driveState>loaded</driveState><needsCleaning>true</needsCleaning><hostActivity>true</hostActivity><overTemp>false</overTemp><validationInProg>false</validationInProg></result></response> checkoutDiag root default 11436250
2017-03-21T10:13:57.268 warn 1.1.3.1.1 3992 "Warning from device", Data=<response sequence="2295505" final="true"><command>getState</command><result identifier="1"><resultStatus><resultSeverity>warn</resultSeverity><resultCode>6437</resultCode><resultText><!|CDATA|drive 1,1,3,1,1: getState Successful (state = loaded, label = FT0970L6, enableLibraryMode = 0, type = IbmUltrium6)||></resultText><operationalState>000</operationalState></resultStatus><driveState>loaded</driveState><needsCleaning>true</needsCleaning><hostActivity>true</hostActivity><overTemp>false</overTemp><validationInProg>false</validationInProg></result></response> queryDrive root default 11436260
2017-03-21T10:14:08.485 warn 1.0.0.0.0 9995 "Reboot requested - local request", parameters="client=localhost, device=1,1,3,1,1, requester=default, complexWide=false" reboot root default 11436280
2017-03-21T10:16:10.633 warn 1.1.3.1.1 3992 "Warning from device", Data=<response sequence="2295515" final="true"><command>getState</command><result identifier="1"><resultStatus><resultSeverity>warn</resultSeverity><resultCode>6437</resultCode><resultText><!|CDATA|drive 1,1,3,1,1: getState Successful (state = loaded, label = FT0970L6, enableLibraryMode = 1, type = IbmUltrium6)||></resultText><operationalState>000</operationalState></resultStatus><driveState>loaded</driveState><needsCleaning>true</needsCleaning><hostActivity>true</hostActivity><overTemp>false</overTemp><validationInProg>false</validationInProg></result></response> reboot root default 11436280

Changes

 None (and that was the problem).

Cause

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