SL3000 - 3955 Error Code - Expired Cleaning Cartridges Causing Failure to Mount Errors

(Doc ID 1929756.1)

Last updated on APRIL 10, 2018

Applies to:

Sun StorageTek SL3000 Modular Library System - Version All Versions to All Versions [Release All Releases]
LTO Tape Drive - Version All Versions and later
Information in this document applies to any platform.

HP LTO5

Symptoms

Customer complained that media is not being loaded.

Customer not getting mounts to drives due to expired cleaning carts.

Following picture shows drive needs cleaning.

2017-03-16T01:51:21.937 error 1.1.3.1.1 3955 "Error from device Code: 608 - Drive load failed due to expired clean cartridge", Data=<response sequence="2280251" final="true"><command>load</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6453</resultCode><resultText><!|CDATA|drive 1,1,3,1,1: load FAILED with expired clean cart (resultCode = 6453, cartLabel = CLNU07CU, driveType = IbmUltrium6, driveFirmware = D8E6, sn = 10WT010474)||></resultText><operationalState>608</operationalState></resultStatus><currentCleanUsage>0</currentCleanUsage><maxCleanUsage>0</maxCleanUsage><faultSymptomCode>0000</faultSymptomCode><STAPacketVersion>2</STAPacketVersion><AdiTbiMountData>000000000000000000000000000000000000000000000000000000000000003800000000000003d6LTO-CVE_0000________________________________IBM_____10WT010474______________________IBM_____10WT010275______________________IBM_____10WT010301______________________IBM_____10 move root hli0 11358230
2017-03-16T01:51:21.959 error 1.1.3.1.1 3336 "Drive detected an expired clean cartridge - load retry not allowed - on load", volumeLabel=CLNU07CU hliLsm=0 move root hli0 11358230

2017-03-21T10:13:43.769 warn 1.1.3.1.1 3992 "Warning from device", Data=<response sequence="2295503" final="true"><command>getState</command><result identifier="1"><resultStatus><resultSeverity>warn</resultSeverity><resultCode>6437</resultCode><resultText><!|CDATA|drive 1,1,3,1,1: getState Successful (state = loaded, label = FT0970L6, enableLibraryMode = 0, type = IbmUltrium6)||></resultText><operationalState>000</operationalState></resultStatus><driveState>loaded</driveState><needsCleaning>true</needsCleaning><hostActivity>true</hostActivity><overTemp>false</overTemp><validationInProg>false</validationInProg></result></response> checkoutDiag root default 11436250
2017-03-21T10:13:44.264 warn 1.1.3.1.1 3992 "Warning from device", Data=<response sequence="2295504" final="true"><command>getState</command><result identifier="1"><resultStatus><resultSeverity>warn</resultSeverity><resultCode>6437</resultCode><resultText><!|CDATA|drive 1,1,3,1,1: getState Successful (state = loaded, label = FT0970L6, enableLibraryMode = 0, type = IbmUltrium6)||></resultText><operationalState>000</operationalState></resultStatus><driveState>loaded</driveState><needsCleaning>true</needsCleaning><hostActivity>true</hostActivity><overTemp>false</overTemp><validationInProg>false</validationInProg></result></response> checkoutDiag root default 11436250
2017-03-21T10:13:57.268 warn 1.1.3.1.1 3992 "Warning from device", Data=<response sequence="2295505" final="true"><command>getState</command><result identifier="1"><resultStatus><resultSeverity>warn</resultSeverity><resultCode>6437</resultCode><resultText><!|CDATA|drive 1,1,3,1,1: getState Successful (state = loaded, label = FT0970L6, enableLibraryMode = 0, type = IbmUltrium6)||></resultText><operationalState>000</operationalState></resultStatus><driveState>loaded</driveState><needsCleaning>true</needsCleaning><hostActivity>true</hostActivity><overTemp>false</overTemp><validationInProg>false</validationInProg></result></response> queryDrive root default 11436260
2017-03-21T10:14:08.485 warn 1.0.0.0.0 9995 "Reboot requested - local request", parameters="client=localhost, device=1,1,3,1,1, requester=default, complexWide=false" reboot root default 11436280
2017-03-21T10:16:10.633 warn 1.1.3.1.1 3992 "Warning from device", Data=<response sequence="2295515" final="true"><command>getState</command><result identifier="1"><resultStatus><resultSeverity>warn</resultSeverity><resultCode>6437</resultCode><resultText><!|CDATA|drive 1,1,3,1,1: getState Successful (state = loaded, label = FT0970L6, enableLibraryMode = 1, type = IbmUltrium6)||></resultText><operationalState>000</operationalState></resultStatus><driveState>loaded</driveState><needsCleaning>true</needsCleaning><hostActivity>true</hostActivity><overTemp>false</overTemp><validationInProg>false</validationInProg></result></response> reboot root default 11436280

Changes

 None (and that was the problem).

Cause

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