EAGLE UAM 0058 and 0060 - Seeing Customer Defined Trouble (CDT) Alarm Although No CDT Connection Being Used (Doc ID 1964641.1)

Last updated on FEBRUARY 23, 2024

Applies to:

Symptoms

On : 44.0.2-64.34.16 version, Eagle 5 - STP (Hardware)

rept-stat-trbl:display=timestamp
the following error occurs.

ERROR
-----------------------
  SEQN UAM AL DEVICE ELEMENT TROUBLE TEXT
  5020.0060 * CDT 15 Minor customer trouble detected
  14-10-14 10:43:28
  5024.0058 *C CDT 3 Critical customer trouble detected
  14-10-14 10:43:28


STEPS
-----------------------
To verify if these are false alarms; from the STP perform the following steps:
1. Confirm that Customer Defined Trouble (CDT) connections are being used.

2. rept-stat-trbl:display=timestamp

2. You will see error 0058 and/or 0060 which should not be present

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
CDT is alarm that can be triggered by any trouble defined by customer like environment etc.

In this case; the customer has not defined any CDT. So the alarms should not appear.
This means they are false alarms and has no impact. However, it impacts over all monitoring as extra alarms are present in Eagle alarms list.

Cause

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