SL150 - CAP Magazine is Not Orderable (Doc ID 1969130.1)

Last updated on AUGUST 09, 2017

Applies to:

StorageTek SL150 Modular Tape Library - Version All Versions and later
Information in this document applies to any platform.

A customer's complaining about their CAP (mailslot) in their SL150 library. They're saying that they have to apply pressure to the left when pushing the mailslot in or it won't open the next time they try to use it. Also, it won't be able to read any cartridge labels in the mailslot if they don't do this. I'm going to investigate this situation tomorrow morning and thought I'd check to see what the availability of a replacement mailslot is, just in case the problem is being caused by a deformed mailslot. Unfortunately, these parts aren't in the system so, they can't be ordered.
Is there an alternate part that can be ordered or is this one of those parts that can only be ordered via an iProcurement 'No Parts Process'?



Symptoms

SL150 unorderable parts

Looked up the availability of the parts and they aren't in the system so, it won't recognize them as a valid part.

7010327     Mailslot / CAP Assembly
7062851     Mailslot / CAP Assembly

Cause

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