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Health Score 0 Due Too critical temperature alarm after upgrading 3820/4500 from SCx637 to SCz720 (Doc ID 1984717.1)

Last updated on JUNE 26, 2018

Applies to:

Acme Packet 3820 - Version S-Cz7.1.5 to S-Cz7.4.0 [Release S-Cz7.0]
Acme Packet 4500 - Version S-Cz7.2.0 to S-Cz7.4.1 [Release S-Cz7.0]
Information in this document applies to any platform.


After upgrading a SBC (3820 or 4500 device) to SCz720 from SCx637, the health score of the SBC device decreased to zero, triggering a critical alarm regarding DSP temperature.

Example alarm:

Temperature Sensor PHY TCM1 is at 80.000 degrees C, over critical threshold of 80.000



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