Health Score 0 Due Too critical temperature alarm after upgrading 3820/4500 from SCx637 to SCx720 (Doc ID 1984717.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Acme Packet 4500 - Version S-Cz7.2.0 and later
Acme Packet 3820 - Version S-Cz7.1.5 and later
Information in this document applies to any platform.

Symptoms

After upgrading a SBC (3820 or 4500 device) to SCx720 from SCx637, the health score of the SBC device decreased to zero, triggering a critical alarm regarding DSP temperature.


Example alarm:

Temperature Sensor PHY TCM1 is at 80.000 degrees C, over critical threshold of 80.000

 

Cause

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