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How to fix Red Bars if Error handle_seqno is Present in the Syslog File (Doc ID 2013728.1)

Last updated on NOVEMBER 21, 2023

Applies to:

Oracle Communications Session Monitor - Version 3.3.90 and later
Information in this document applies to any platform.


This document covers the version and newer. The previous versions had a different design of the relevant connection thus this article is not fully applicable on them. In case of a doubt please either upgrade to the (or newer) and recheck the article or ask Oracle Support by creating a new SR.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 1. Scope and Symptom
 2. Does this article apply to my case?
 3. The Explanation and Root Cause
 4. The Solution
 4.1 apid error message
 4.2 vsi error message only
 5. (If necessary) Increase the HWM again
 6. (If necessary) Disable the HWM limit
 7. (If necessary) Reverting the changes
 8. How to handle the case of ME+Probe (where the Probe is actively receiving traffic)
 9. Examples of which case to choose based on errors

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