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Solaris asr-notify and Auto Service Request (ASR), Knowledge and Troubleshooting (Doc ID 2020370.1)

Last updated on FEBRUARY 17, 2023

Applies to:

Solaris Operating System - Version 11.2 to 11.4 [Release 11.0]
Auto Service Request (ASR)
Information in this document applies to any platform.
In Solaris11 'asr-notify' is a daemon that subscribes to Fault Management life cycle events and produces HTTPS/XML notifications based on a set of notification preferences that are stored in the Service Management Facility (SMF) service configuration repository.

The messages will be sent to the Oracle Auto Service Request (ASR) service offering once the service has been registered using the asradm(1M) command or by setting SMF auto registration properties. If the auto registration properties are set, the service will attempt to register on either startup or refresh. If registration fails, the service will go into maintenance mode. If registration is successful, the SMF auto registration properties will be deleted.

asr-notify is managed by the service management facility, smf(5), under the service FMRI:



The asradm utility is used by a privileged system administrator to register hosts for enrollment in the Oracle Auto Service Request (ASR) for Oracle Sun systems. Using auto-case generation improves system availability and expedites the diagnostic process when specific hardware faults occur.

Once the system has been registered with a valid My Oracle Support (MOS) account the smf(5) service, asr-notify, will start to send HTTPS/XML telemetry either directly to the configured endpoint or through an optional HTTP proxy.

The asradm utility can also list the current registration state as seen from the registered server. This only confirms that messages are being sent to the Oracle ASR service and does not mean the system is actively being monitored. The user must log into their MOS account and activate the service for the system. An email should be sent to the user after registration that will describe the specific details needed to complete enrollment.

ASR messages can be sent manually using the send sub command. The content of ASR messages can also be viewed without actually sending the messages as well. The generation of messages can be done even if the system has not been registered.

The system can also be unregistered from the ASR service, which will remove the system from being monitored and will disable all telemetry sent by the system.


 Here are pointers to understanding and troubleshooting ASR issues with Solaris and asr-notify.

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