Eagle :: SHS Clock Failed Alarm (Doc ID 2037176.1)

Last updated on NOVEMBER 16, 2023

Applies to:

Oracle Communications EAGLE (Hardware) - Version EAGLE 43.x and later
Tekelec

Symptoms

Eagle STP has the following alarm:

This has no impact as the alarm is for secondary clock source.

Cause

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In this Document

Solution for Cause 2. Secondary clock source not working:

If the Secondary Clock is connected
1. Enter command

2. Enter command

(make sure all have E1TSEL parameter set as LINE. If yes; move to next step)
3. Change the clock cables between primary and secondary.
4. Enter command

   (check that the clock alarm has moved from secondary to primary clock)
5a. If clock alarm has moved from Secondary to Primary:
  a The clock source is not correct. Check patching and make sure the ntp source is sending clock signals.
  b Shift the clock cables back and see that clock alarm is again shown for secondary.
5b. If clock alarm has not moved from Secondary clock to Primary clock:
  a Perform MASP Switchover.
  b If alarm still remains; contact Oracle Support with all the activity data.

Solution for Cause 3. Clock cable for secondary clock source is faulty

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