My Oracle Support Banner

Ops Center 12.2-12.2.2 ASR fails to open Automatic AND Manual SR's for Actionable Incidents with Valid MOS User (Doc ID 2068654.1)

Last updated on OCTOBER 07, 2019

Applies to:

Enterprise Manager Ops Center - Version 12C to 12.2 [Release 12.0]
Information in this document applies to any platform.

Symptoms

Ops Center 12.2 thru 12.2.x refuse both manual and automatic creation of SR's


All of the following were checked or tried and ruled out:


If ASR debug is enabled on the proxy, the scn-proxy cacao log will show error:

Dec 4, 2014 7:55:44 PM
com.sun.xvm.services.mos.asr.listener.AsrAlarmServiceListener
handleNotification
FINEST: thr#913:"alarmRulesEngine-thread-1" AsrAlarmNotifcation Alarm Create
Dec 4, 2014 7:55:44 PM com.sun.xvm.services.alarm.impl.AlarmManager getAlarmsWithReadPermission
FINEST: thr#913:"alarmRulesEngine-thread-1" Filtering alarm 32670 as user root has no read permission on
com.sun.hss.domain:name=NORM-<IP>,type=Server

 

Changes

For one customer the problem was first identified upon upgrade from 12.1.x to 12.2.2.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.