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Ops Center 12.2-12.2.2 ASR fails to open Automatic AND Manual SR's for Actionable Incidents with Valid MOS User (Doc ID 2068654.1)

Last updated on AUGUST 31, 2021

Applies to:

Enterprise Manager Ops Center - Version 12C to 12.2 [Release 12.0]
Information in this document applies to any platform.


Ops Center 12.2 thru 12.2.x refuse both manual and automatic creation of SR's

All of the following were checked or tried and ruled out:

If ASR debug is enabled on the proxy, the scn-proxy cacao log will show error:

Dec 4, 2014 7:55:44 PM
FINEST: thr#913:"alarmRulesEngine-thread-1" AsrAlarmNotifcation Alarm Create
Dec 4, 2014 7:55:44 PM getAlarmsWithReadPermission
FINEST: thr#913:"alarmRulesEngine-thread-1" Filtering alarm 32670 as user root has no read permission on



For one customer the problem was first identified upon upgrade from 12.1.x to 12.2.2.


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