Ilom entity spins forever in the Asset Tree of the Ops Center BUI, the associated CDOM and guests are no longer visible in the BUI (Doc ID 2087411.1)

Last updated on DECEMBER 14, 2015

Applies to:

Enterprise Manager Ops Center - Version 12cR2 (12.2) and later
Information in this document applies to any platform.

Goal

One Ilom entity was found to be in a state of "spinning forever" in the asset tree of the Ops Center BUI, the asset would continue to "spin" whether it is clicked on or not.

Problem reportedly occurred due to a failed agent deployment to CDOM.

Another symptom was that the CDOM and 6 guests were no longer visible underneath the spinning Ilom, all of which functioned correctly outside of Ops Center.

Sometimes when clicking the Ilom icon a popup would occur stating: "We were unable to complete your request."

None of the following steps resolved the problem:

Solution

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