Missing Packets and syslog Error "ocsm ccalls: WARNING [ccalls_zmq_subscriber_000] subscriber lost " (Doc ID 2104393.1)

Last updated on JUNE 09, 2017

Applies to:

Oracle Communications Session Monitor - Version 3.3.90 and later
Information in this document applies to any platform.

Goal

OCSM is missing call information, and we we see the following messages in the log. Why?

root@ocsm:/var/log# cat syslog | grep WARNING
2015-11-24T09:59:30.468848+03:00 ocsm ccalls: WARNING [ccalls_zmq_subscriber_000] subscriber lost 192495 messages
2015-11-24T10:13:38.431545+03:00 ocsm ccalls: WARNING [ccalls_zmq_subscriber_000] subscriber lost 392159 messages
2015-11-24T10:28:32.010805+03:00 ocsm ccalls: WARNING [ccalls_zmq_subscriber_000] subscriber lost 651262 messages
2015-11-24T10:43:56.522862+03:00 ocsm ccalls: WARNING [ccalls_zmq_subscriber_000] subscriber lost 497670 messages
2015-11-24T10:58:41.205498+03:00 ocsm ccalls: WARNING [ccalls_zmq_subscriber_000] subscriber lost 348392 messages
2015-11-24T11:13:55.975124+03:00 ocsm ccalls: WARNING [ccalls_zmq_subscriber_000] subscriber lost 265287 messages
2015-11-24T11:29:28.387718+03:00 ocsm ccalls: WARNING [ccalls_zmq_subscriber_000] subscriber lost 309874 messages


root@ocsm:/var/log# cat syslog.1 | grep WARNING
2015-11-23T09:50:07.896795+03:00 ocsm ccalls: WARNING [ccalls_zmq_subscriber_000] subscriber lost 164416 messages
2015-11-23T10:04:48.290206+03:00 ocsm ccalls: WARNING [ccalls_zmq_subscriber_000] subscriber lost 307117 messages
2015-11-23T10:19:27.097318+03:00 ocsm ccalls: WARNING [ccalls_zmq_subscriber_000] subscriber lost 221998 messages
2015-11-23T10:33:53.231494+03:00 ocsm ccalls: WARNING [ccalls_zmq_subscriber_000] subscriber lost 80663 messages
2015-11-23T10:47:28.068200+03:00 ocsm ccalls: WARNING [ccalls_zmq_subscriber_000] subscriber lost 68571 messages
2015-11-23T11:01:20.429482+03:00 ocsm ccalls: WARNING [ccalls_zmq_subscriber_000] subscriber lost 53967 messages
2015-11-23T11:15:29.587430+03:00 ocsm ccalls: WARNING [ccalls_zmq_subscriber_000] subscriber lost 49533 messages
2015-11-23T11:29:09.557099+03:00 ocsm ccalls: WARNING [ccalls_zmq_subscriber_000] subscriber lost 85675 messages
 

Solution

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