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Performance Intelligence Center (PIC) - User Password Reset & New User Creation Does Not Work and NSP Access Unstable (Doc ID 2106041.1)

Last updated on OCTOBER 19, 2018

Applies to:

Oracle Communications Performance Intelligence Center (PIC) Software - Version 9.0.4 and later
Information in this document applies to any platform.

Symptoms

No possibility to create new users from "Security" Configuration application or to change users' passwords. On other hand, the NSP is unstable and there are frequent issues to access it or to use various applications.

Check in Weblogic Console, whether there are a lot of SNMP alarms in the JMS queue (all servers) for "Message Current". It can be blocked to 50000.

On other hand, verify the following alarm in the nspadmin log:

#### <ExecuteThread: '2' for queue: 'weblogic.socket.Muxer'> <> <> <> 4.137.76,port=7001,localport=28267]
weblogic.socket.MaxMessageSizeExceededException: Incoming message of size: '10000080' bytes exceeds the configured maximum of: '10000000' bytes for protocol: 't3'.
weblogic.socket.MaxMessageSizeExceededException: Incoming message of size: '10000080' bytes exceeds the configured maximum of: '10000000' bytes for protocol: 't3'
at weblogic.socket.BaseAbstractMuxableSocket.incrementBufferOffset(BaseAbstractMuxableSocket.java:174)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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