My Oracle Support Banner

Performance Intelligence Center (PIC) - User Password Reset & New User Creation Does Not Work and NSP Access Unstable (Doc ID 2106041.1)

Last updated on NOVEMBER 20, 2023

Applies to:

Oracle Communications Performance Intelligence Center (PIC) Software - Version 9.0.4 and later
Information in this document applies to any platform.


No possibility to create new users from "Security" Configuration application or to change users' passwords. On other hand, the NSP is unstable and there are frequent issues to access it or to use various applications.

Check in Weblogic Console, whether there are a lot of SNMP alarms in the JMS queue (all servers) for "Message Current". It can be blocked to 50000.

On other hand, verify the following alarm in the nspadmin log:


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.