ACSLS: "Cell is Full" Reported After Failure on SL8500 Robot, "Device Response Time-Out" Error, 1301 and "Device io Exception" Error, 3987
(Doc ID 2114807.1)
Last updated on JULY 07, 2022
Applies to:
Sun StorageTek Auto Cartridge Sys Lib SW (ACSLS) - Version 8.0 to 8.5.1 [Release 8.0]Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Sun StorageTek SL3000 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.
Symptoms
Robot 1.1.0.1.0 fails on a put of cartridge in slot with a "Device response time-out" error, 1301 and "Device io exception" error, 3987
hbc/log/stk/log_error
2016-03-05T09:41:24.362, 1.1.0.1.0, root, hli0, move, 8673901, error, 1301, "Device response time-out", request=<request sequence="1024827"><command>putCartridge</command><requestId>internalActivity</requestId><parms><address>1,1,-27,2,9</address><cartType>Ultrium3</cartType><safeColumn>-2</safeColumn></parms></request>
2016-03-05T09:41:24.408, 1.1.0.1.0, root, hli0, move, 8673901, error, 1319, "Robot operation failed - robot in put", volumeLabel=U20980L3 hliLsm=0
2016-03-05T09:41:39.452, 1.1.0.1.0, root, default,SL8500RobotR, -103, error, 1301, "Device response time-out", request=<request sequence="1024914"><command>healthCheck</command><requestId>internalActivity</requestId><parms><watchdogTimeout>0</watchdogTimeout></parms></request>
2016-03-05T09:41:39.470, 1.0.0.0.0, root, default,SL8500RobotR, -103, error, 3215, "Robot initialization error - Data: 2016-03-05T09:41:39.467, 1.0.0.0.0, root, default, internal, 0, error, 3987, "Device io exception""
2016-03-05T09:41:39.467, 1.0.0.0.0, root, default,SL8500RobotR, -103, error, 3987, "Device io exception"
2016-03-05T09:42:43.426, 1.1.0.1.0, root, default, internal, 0, error, 3333, "Dropped unexpected device response", Data=<response sequence="1024827" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>info</resultSeverity><resultCode>0000</resultCode><resultText><!|CDATA|End of Text||></resultText><operationalState>000</operationalState></resultStatus><address>1,1,-27,2,9</address><trackPosMils>17794</trackPosMils></result></response>
Two days later after the robot failure a "location full/obstructed" is reported while putting cartridge U21111 in slot 1,1,-27,2,9. There is a warning 3893 telling slot 1,1,-27,2,9 does contain cartridge U20980
2016-03-07T01:17:30.812, 1.1.0.2.0, root, hli0, move, 8770101, error, 1103, "Destination full - cartridge returned to source", volumeLabel=U21111L3 hliLsm=0
2016-03-07T01:17:30.783, 1.0.0.0.0, root, hli0, move, 8770101, warn, 3893, "Cartridge unexpectedly discovered", cartridge=U20980L3 address=1,1,-27,2,9
In addition a Cell Full is reported in ACSLS
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |