ACSLS: "Cell is full" reported after failure on SL8500 robot (Doc ID 2114807.1)

Last updated on JUNE 16, 2017

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Sun StorageTek Auto Cartridge Sys Lib SW (ACSLS) - Version 8.0 and later
Information in this document applies to any platform.

Symptoms

Robot 1.1.0.1.0 fails on a put of cartridge in slot with a  "Device response time-out" error, 1301 and "Device io exception" error, 3987

hbc/log/stk/log_error

2016-03-05T09:41:24.362, 1.1.0.1.0, root, hli0, move, 8673901, error, 1301, "Device response time-out", request=<request sequence="1024827"><command>putCartridge</command><requestId>internalActivity</requestId><parms><address>1,1,-27,2,9</address><cartType>Ultrium3</cartType><safeColumn>-2</safeColumn></parms></request>
2016-03-05T09:41:24.408, 1.1.0.1.0, root, hli0, move, 8673901, error, 1319, "Robot operation failed - robot in put", volumeLabel=U20980L3 hliLsm=0
2016-03-05T09:41:39.452, 1.1.0.1.0, root, default,SL8500RobotR, -103, error, 1301, "Device response time-out", request=<request sequence="1024914"><command>healthCheck</command><requestId>internalActivity</requestId><parms><watchdogTimeout>0</watchdogTimeout></parms></request>
2016-03-05T09:41:39.470, 1.0.0.0.0, root, default,SL8500RobotR, -103, error, 3215, "Robot initialization error - Data: 2016-03-05T09:41:39.467, 1.0.0.0.0, root, default, internal, 0, error, 3987, "Device io exception""
2016-03-05T09:41:39.467, 1.0.0.0.0, root, default,SL8500RobotR, -103, error, 3987, "Device io exception"
2016-03-05T09:42:43.426, 1.1.0.1.0, root, default, internal, 0, error, 3333, "Dropped unexpected device response", Data=<response sequence="1024827" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>info</resultSeverity><resultCode>0000</resultCode><resultText><!|CDATA|End of Text||></resultText><operationalState>000</operationalState></resultStatus><address>1,1,-27,2,9</address><trackPosMils>17794</trackPosMils></result></response>

 

Two days later after the robot failure a "location full/obstructed" is reported while putting cartridge U21111 in slot 1,1,-27,2,9. There is a warning 3893 telling slot 1,1,-27,2,9 does contain cartridge U20980

2016-03-07T01:17:29.229, 1.1.0.2.0, root, hli0, move, 8770101, error, 3955, "Error from device Code: 510 - Robot says location full/obstructed", Data=<response sequence="1056479" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5010</resultCode><resultText><!|CDATA|servo mech reach event 5010 at 1743 tachs, 2144 mils||></resultText><operationalState>510</operationalState></resultStatus><address>1,1,-27,2,9</address><trackPosMils>285132</trackPosMils></result></response>
2016-03-07T01:17:30.812, 1.1.0.2.0, root, hli0, move, 8770101, error, 1103, "Destination full - cartridge returned to source", volumeLabel=U21111L3 hliLsm=0
2016-03-07T01:17:30.783, 1.0.0.0.0, root, hli0, move, 8770101, warn, 3893, "Cartridge unexpectedly discovered", cartridge=U20980L3 address=1,1,-27,2,9

 

In addition a Cell Full is reported in ACSLS



Cause

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