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ACSLS: "Cell is Full" Reported After Failure on SL8500 Robot, "Device Response Time-Out" Error, 1301 and "Device io Exception" Error, 3987 (Doc ID 2114807.1)

Last updated on MAY 28, 2024

Applies to:

Sun StorageTek Auto Cartridge Sys Lib SW (ACSLS) - Version 8.0 to 8.5.1 [Release 8.0]
Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Sun StorageTek SL3000 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.


Robot fails on a put of cartridge in slot with a  "Device response time-out" error, 1301 and "Device io exception" error, 3987


2016-03-05T09:41:24.362,, root, hli0, move, 8673901, error, 1301, "Device response time-out", request=<request sequence="1024827"><command>putCartridge</command><requestId>internalActivity</requestId><parms><address>1,1,-27,2,9</address><cartType>Ultrium3</cartType><safeColumn>-2</safeColumn></parms></request>
2016-03-05T09:41:24.408,, root, hli0, move, 8673901, error, 1319, "Robot operation failed - robot in put", volumeLabel=U20980L3 hliLsm=0

2016-03-05T09:41:39.452,, root, default,SL8500RobotR, -103, error, 1301, "Device response time-out", request=<request sequence="1024914"><command>healthCheck</command><requestId>internalActivity</requestId><parms><watchdogTimeout>0</watchdogTimeout></parms></request>
2016-03-05T09:41:39.470,, root, default,SL8500RobotR, -103, error, 3215, "Robot initialization error - Data: 2016-03-05T09:41:39.467,, root, default, internal, 0, error, 3987, "Device io exception""
2016-03-05T09:41:39.467,, root, default,SL8500RobotR, -103, error, 3987, "Device io exception"
2016-03-05T09:42:43.426,, root, default, internal, 0, error, 3333, "Dropped unexpected device response", Data=<response sequence="1024827" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>info</resultSeverity><resultCode>0000</resultCode><resultText><!|CDATA|End of Text||></resultText><operationalState>000</operationalState></resultStatus><address>1,1,-27,2,9</address><trackPosMils>17794</trackPosMils></result></response>


Two days later after the robot failure a "location full/obstructed" is reported while putting cartridge U21111 in slot 1,1,-27,2,9. There is a warning 3893 telling slot 1,1,-27,2,9 does contain cartridge U20980

2016-03-07T01:17:29.229,, root, hli0, move, 8770101, error, 3955, "Error from device Code: 510 - Robot says location full/obstructed", Data=<response sequence="1056479" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5010</resultCode><resultText><!|CDATA|servo mech reach event 5010 at 1743 tachs, 2144 mils||></resultText><operationalState>510</operationalState></resultStatus><address>1,1,-27,2,9</address><trackPosMils>285132</trackPosMils></result></response>

2016-03-07T01:17:30.812,, root, hli0, move, 8770101, error, 1103, "Destination full - cartridge returned to source", volumeLabel=U21111L3 hliLsm=0
2016-03-07T01:17:30.783,, root, hli0, move, 8770101, warn, 3893, "Cartridge unexpectedly discovered", cartridge=U20980L3 address=1,1,-27,2,9


In addition a Cell Full is reported in ACSLS




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